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BlueXP connector is not stable and getting email alerts for connector down

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Category:
cloud-manager
Specialty:
netapp_console
Last Updated:

Applies to

NetApp Console

Issue

  • NetApp Console Agent status goes in-active intermittently
  • Verify the occm service in the Agent CLI using the command: docker images | grep occm
  • OCCM service restarts frequently , causing the connector to become inactive
  • From the Agent server.log below error is seen:

    024-06-12 00:09:05,292 UTC ERROR [Report all CVOs statuses      ] [XXXXX] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-5232) [GenerateRoutes:273] Got a failure:
    java.util.concurrent.TimeoutException: Request timeout to not-connected after 60000 ms

    2024-06-12 00:15:12,136 UTC ERROR [Handle failed disks           ] [XXXXX] [             ] [System         ] (oncloud-akka.actor.default-dispatcher-1410) [GcpHaCloudStatusCalculator:74] failed to calculate we status
    com.netapp.oncloud.simplicator.client.common.SimplicatorException: Timeout reached when connecting to remote API

 

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