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Register your Cloud Volumes ONTAP "Hourly" PayGo instance to activate support

Last Updated:

Applies to

  • Cloud Volumes ONTAP
  • OnCommand Cloud Manager (OCCM)


  • This article provides guidelines for registering your Cloud Volumes ONTAP Hourly (Pay-as-you-go) serial number to activate Support.
    • Each Hourly Cloud Volumes ONTAP instance generates a NetApp serial number upon creation of the Working Environment (WE).
    • The serial number for Hourly Cloud Volumes ONTAP starts with a '902' prefix.
  • Customers are strongly recommended to register their Cloud Volumes ONTAP Hourly serial number shortly after WE creation completes for that instance.
    • Registration does not affect the usage of the product. Registration is purely to activate NetApp Support entitlement.
    • Support services like software download, web case, and phone support can be impacted if support entitlement is not activated appropriately.
  • NetApp provides two methods to register the Cloud Volumes ONTAP serial number:
  • Note:
    • Serial number registration using both methods above only apply to Hourly (PayGo) Cloud Volumes ONTAP instances.
    • Product registration for BYOL instances is activated as part of the NetApp sales order process.


NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.