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Connector is down and must be restarted mail received from BlueXP

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cloud-manager
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Applies to

BlueXP

Issue

  • The below email is received:

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Critical issue occurred 
BlueXP connector is down 
     
Service: Notification service 
Your Connector xxxx isn't running. This affects BlueXP services, including the availability of Cloud Volumes ONTAP
This Connector manages 1 Cloud Volumes ONTAP working environments. Those Cloud Volumes ONTAP working environments are at risk of shutting down after losing communication with the Connector for longer than 14 days. This applies to all Cloud Volumes ONTAP systems that use PAYGO licensing and systems that use capacity-based BYOL licensing. The Connector should remain running so that it can refresh the licenses on your Cloud Volumes ONTAP systems each day.
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  • Access local connector failed:

failed to connect
The destination xx.xx.xx.xx is not reachable.
Contact your IT administrator with the following error:
Connection timed out

  • The connector issue is triggered by the automatic upgrading of BlueXP

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