Skip to main content
NetApp Knowledge Base

User is being directed to live.com when attempting to login to DII

  1. Last updated
  2. Save as PDF
Views:
22
Visibility:
Public
Votes:
0
Category:
data-infrastructure-insights
Specialty:
OM
Last Updated:

Applies to

Data Infrastructure Insights

Issue

  • Various users are able to log into DII with their SSO without issue. 
  • One user when logging in, encounters an issue with the below error message:

AADSTS50020: User account 'user@domdain.com' from identity provider 'live.com' does not exist in tenant 'Customer Tenant Name' and cannot access the application 'xxxxxxxx-dc1c-xxxx-xxxx-xxxxxxxxxxx'(eid_NetApp_Cloud_Insights_PROD) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.