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All collectors run into Error status with Error Code AGENT008 at the same time

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Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:

Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Storage Workload Security

Issue

  • subject: Critical Health Alert: Storage Workload Security Data Collector '<Collector Name>' is disconnected 

Description: SVM Data Collector '<Collector Name>' is disconnected. The SVM is not monitored and protected.
Error: Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008)

  • subject: Warning Health Alert: Storage Workload Security User Directory Collector '<Collector Name>' is disconnected

Description: User Directory Collector '<Collector Name>' is disconnected. Users' information is not updated. 
Error: Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008) 

  • All collectors displayed via followings are in Error status with message:
    • Workload Security > Collectors > Data Collectors
    • Workload Security > Collectors > User Directory Collectors

Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008)

All collectors run into Error status with Error Code AGENT008 at the same time

  • agent.log indicates that it fails to get status of collector with certificate_unknown then removes it from the monitoring target

[ERROR] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - Failed to get state of <DATASOURCE_UUID>, reason: NotAfter: <TIMESTAMP>
..
[ERROR] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - Failed to get state of <DATASOURCE_UUID>, reason: Received fatal alert: certificate_unknown
..
[INFO] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - Removed collector: <DATASOURCE_UUID> from monitoring
..
[INFO] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - All collector health status has been updated- stateMap: [Map(<DATASOURCE_UUID> -> error)], statusMap: [Map(<DATASOURCE_UUID> -> Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008))]
..
[WARN] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceJvm] - Skipped Refresh Jwt as the datasource <DATASOURCE_UUID> is not running

 

 

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