Tiering Service is Unavailable status on BlueXP with old BlueXP Connector

Applies to

• BlueXP Connector
• Service Manager v1 ( service_manager.jar is shown with ps command output )

Issue

• Tiering Service is Unavailable status in Canvas

"We can't access this service right now. Try again in a few minutes. Contact support if the service is still unavailable." is shown by clicking information icon.

• Following Error appears every 30 minutes in CLOUDMANAGER-TIERING-JSON.LOG.

{"log":"ls: /occm-data/cacerts: No such file or directory\n","stream":"stderr","time":"2024-09-23T12:55:22.082031017Z"}
{"log":"[+] Not installing root certs\n","stream":"stderr","time":"2024-09-23T12:55:22.082401223Z"}
{"log":"\n","stream":"stdout","time":"2024-09-23T12:55:23.35787639Z"}
{"log":"\u003e cloud-tiering-agent@3.32.2 start\n","stream":"stdout","time":"2024-09-23T12:55:23.357911391Z"}
{"log":"\u003e node --import tsx --es-module-specifier-resolution=node --tls-min-v1.0 app.js\n","stream":"stdout","time":"2024-09-23T12:55:23.357915791Z"}
{"log":"\n","stream":"stdout","time":"2024-09-23T12:55:23.357921091Z"}
{"log":"[2024-09-23T12:55:43.353] [server] [INFO] [system] [system] [app.ts] Starting server...\n","stream":"stdout","time":"2024-09-23T12:55:43.448448648Z"}
{"log":"[2024-09-23T12:55:43.449] [server] [INFO] [system] [system] [app.ts] Documentation host and port: { documentationAddress: '0.0.0.0', documentationPort: 8010 }\n","stream":"stdout","time":"2024-09-23T12:55:43.451021189Z"}
{"log":"(node:20) [DEP0040] DeprecationWarning: The `punycode` module is deprecated. Please use a userland alternative instead.\n","stream":"stderr","time":"2024-09-23T12:55:43.551721981Z"}
{"log":"(Use `node --trace-deprecation ...` to show where the warning was created)\n","stream":"stderr","time":"2024-09-23T12:55:43.551764882Z"}
{"log":"[2024-09-23T12:55:45.146] [server] [INFO] [system] [system] [app.ts] Plugins loaded!!!\n","stream":"stdout","time":"2024-09-23T12:55:45.147506513Z"}
{"log":"[2024-09-23T12:55:45.155] [server] [ERROR] [system] [system] [app.ts] Error: listen EACCES: permission denied 0.0.0.0:80\n","stream":"stdout","time":"2024-09-23T12:55:45.156765259Z"}
{"log":"    at Server.setupListenHandle [as _listen2] (node:net:1886:21)\n","stream":"stdout","time":"2024-09-23T12:55:45.156784859Z"}
{"log":"    at listenInCluster (node:net:1965:12)\n","stream":"stdout","time":"2024-09-23T12:55:45.156788859Z"}
{"log":"    at node:net:2171:7\n","stream":"stdout","time":"2024-09-23T12:55:45.156791659Z"}
{"log":"    at process.processTicksAndRejections (node:internal/process/task_queues:90:21) {\n","stream":"stdout","time":"2024-09-23T12:55:45.15679486Z"}
{"log":"  code: 'EACCES',\n","stream":"stdout","time":"2024-09-23T12:55:45.15679776Z"}
{"log":"  errno: -13,\n","stream":"stdout","time":"2024-09-23T12:55:45.15680036Z"}
{"log":"  syscall: 'listen',\n","stream":"stdout","time":"2024-09-23T12:55:45.15680286Z"}
{"log":"  address: '0.0.0.0',\n","stream":"stdout","time":"2024-09-23T12:55:45.15680536Z"}
{"log":"  port: 80\n","stream":"stdout","time":"2024-09-23T12:55:45.15680776Z"}
{"log":"}\n","stream":"stdout","time":"2024-09-23T12:55:45.15681066Z"}
{"log":"[2024-09-23T12:55:45.157] [server] [ERROR] [system] [system] [app.ts] Uncaught exception was thrown Error: Something bad happened!!!\n","stream":"stdout","time":"2024-09-23T12:55:45.157936778Z"}
{"log":"    at exit (/opt/netapp/src/app.ts:44:9)\n","stream":"stdout","time":"2024-09-23T12:55:45.157955478Z"}
{"log":"    at \u003canonymous\u003e (/opt/netapp/src/app.ts:149:7)\n","stream":"stdout","time":"2024-09-23T12:55:45.157958678Z"}
{"log":"    at listenOptions.cb (/opt/netapp/cloudtiering/agent/node_modules/fastify/lib/server.js:96:11)\n","stream":"stdout","time":"2024-09-23T12:55:45.157962178Z"}
{"log":"    at Server.wrap (/opt/netapp/cloudtiering/agent/node_modules/fastify/lib/server.js:229:21)\n","stream":"stdout","time":"2024-09-23T12:55:45.157965278Z"}
{"log":"    at Object.onceWrapper (node:events:634:26)\n","stream":"stdout","time":"2024-09-23T12:55:45.157968278Z"}
{"log":"    at Server.emit (node:events:519:28)\n","stream":"stdout","time":"2024-09-23T12:55:45.157971078Z"}
{"log":"    at emitErrorNT (node:net:1944:8)\n","stream":"stdout","time":"2024-09-23T12:55:45.157973578Z"}
{"log":"    at process.processTicksAndRejections (node:internal/process/task_queues:90:21)\n","stream":"stdout","time":"2024-09-23T12:55:45.157976178Z"}
{"log":"ls: /occm-data/cacerts: No such file or directory\n","stream":"stderr","time":"2024-09-23T13:25:03.93765423Z"}
{"log":"[+] Not installing root certs\n","stream":"stderr","time":"2024-09-23T13:25:03.937755932Z"}
{"log":"\n","stream":"stdout","time":"2024-09-23T13:25:04.358740158Z"}