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Cloud sync relationship fails to sync with error mount - timed out

Last Updated:

Applies to

  • Cloud Sync
  • ANF
  • SMB


  • Sync fails with error "failed to sync"
Cloud sync relationship fails to sync with error mount - timed outEdit
Cloud sync relationship fails to sync with error mount - timed outEdit
  • Data Broker logs show mount timed out :

[INFO] [MASTER] [0] [893107] Executing command { command: "mount -t cifs //10.xx.xx.xx/'sec' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }

[ERROR] [MASTER] [0] [893107] Failed to execute command Error: Command failed: mount -t cifs //10.xx.xx.xx/'src' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks

    at ChildProcess.exithandler (child_process.js:383:12)
    at ChildProcess.emit (events.js:400:28)
    at ChildProcess.emit (domain.js:475:12)
    at maybeClose (internal/child_process.js:1058:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:293:5) {
  killed: true,
  code: null,
  signal: 'SIGTERM',
  cmd: "mount -t cifs //10.xx.xx.xx/'src' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks"

[INFO] [MASTER] [0] [893107] SEND MESSAGE: {"message":{"step":"INITIALIZE","relationshipId":"61xxxxxxxxxxx","status":"FAILED","reason":"Command execution: mount -t cifs //10.xx.xx.xx/'src' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks - timed out"


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