Cloud sync relationship fails to sync with error mount - timed out
Applies to
- Cloud Sync
- ANF
- SMB
Issue
- Sync fails with error "failed to sync"
- Data Broker logs show mount timed out :
[INFO] [MASTER] [0] [893107] Executing command { command: "mount -t cifs //10.xx.xx.xx/'sec' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }
[ERROR] [MASTER] [0] [893107] Failed to execute command Error: Command failed: mount -t cifs //10.xx.xx.xx/'src' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks
at ChildProcess.exithandler (child_process.js:383:12)
at ChildProcess.emit (events.js:400:28)
at ChildProcess.emit (domain.js:475:12)
at maybeClose (internal/child_process.js:1058:16)
at Process.ChildProcess._handle.onexit (internal/child_process.js:293:5) {
killed: true,
code: null,
signal: 'SIGTERM',
cmd: "mount -t cifs //10.xx.xx.xx/'src' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks"
}
[INFO] [MASTER] [0] [893107] SEND MESSAGE: {"message":{"step":"INITIALIZE","relationshipId":"61xxxxxxxxxxx","status":"FAILED","reason":"Command execution: mount -t cifs //10.xx.xx.xx/'src' mnt/61xxxxxxxxxxx/6cxxxx-sssss-ddddddd-aaaaaa5_src -o domain=ent,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks - timed out"