Skip to main content
NetApp Knowledge Base

Warning appears when trying to open support case from BlueXP

  1. Last updated
  2. Save as PDF
Views:
53
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
bluexp
Last Updated:

Applies to

  • NetApp BlueXP
  • Cloud Volumes ONTAP
  • Freemium License

Issue

The following warning message appears when trying to open a support case from BlueXP

"Our records indicate that this product (serial # XXXX) does not have an active support agreement. To purchase or renew an agreement on-line, go to the Service Contracts
page.

In order to submit a case/rma on a product without a support agreement you must agree to pay a $8000 support fee. Also, if after further examination NetApp reaches the conclusion that the contractual warranty is still fully or in part applicable, the
$8000 cost will be refunded proportionally. If you agree to pay this one time support fee, your case/rma will be processed immediately (we will follow-up to obtain payment information). If you just purchased or renewed an agreement through the Service
Contracts page, this $8000 will be applied to the new agreement.

If you feel you have received this message in error, and that this product does have an active support agreement, please select the second option below. You will be allowed to submit your case/rma, but it will be put on hold until the agreement issue is resolved. A NetApp representative will contact you
shortly."

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.