WE is shown Failed and renew license stopped from connector
Applies to
- BlueXP Connector
- Network Connectivity to required endpoints is no problem.
Issue
- Working Environment is shown Failed
- Renew License stopped from connector.
Server.log
shows following error messages.
2025-03-23 21:13:40,591 UTC ERROR [Update all CVOs statuses ] [EhQ1lL5z] [ ] [System ] (simplicator-akka.actor.default-dispatcher-54832) [SimplicatorServerActor:304] The supplied authentication is invalid
com.netapp.oncloud.simplicator.client.common.AuthenticationException: The supplied authentication is invalid
2025-03-24 12:10:17,398 UTC ERROR [Renew License ] [9ajQHi2w] [ ] [System ] (oncloud-akka.actor.default-dispatcher-4218) [KinesisClient:57] [Response] 401, Map(Date -> Buffer(Mon, 24 Mar 2025 12:10:17 GMT), Connection -> Buffer(keep-alive), Content-Type -> Buffer(application/json), Content-Length -> Buffer(26), x-amz-apigw-id -> Buffer(H7jCgHykIAMEFJQ=), x-amzn-ErrorType -> Buffer(UnauthorizedException), x-amzn-RequestId -> Buffer(8dc6ceca-c4df-4bba-83e4-8e270356f6a9)), {"message":"Unauthorized"}
2025-03-24 12:10:17,399 UTC ERROR [Renew License ] [9ajQHi2w] [ ] [System ] (oncloud-akka.actor.default-dispatcher-4218) [KinesisClient:87] Failed sending to stream api-gw, error:com.netapp.oncloud.common.exception.OnCloudAuthenticationException: {"message":"Unauthorized"}