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Cloud Volumes ONTAP upgrade fails showing as non-registered but Serial Number is already registered for Support

Last Updated:

Applies to

  • NetApp BlueXP (formerly Cloud Manager)
  • NetApp Cloud Volumes ONTAP (CVO)


When an existing user with NSS account is trying to upgrade a Working Environment from BlueXP notification:

The following error appears:

The Cloud Volumes ONTAP system has not been registered with NetApp. You must register the system before you can proceed to the upgrade.

However, under Support option we see that:

  • The serial number is shown as registered for Support.
  • Credentials show in Active status.



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