BlueXP shows "Update System Image" failed but CVO's ANDU is completed

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Category:: cloud-manager

Specialty:: bluexp

Last Updated:

Applies to

NetApp BlueXP(BXP)
NetApp Cloud Volume ONTAP(CVO)
Upgrade from 9.12.1RC to 9.13.0P3

Issue

The upgrade on blueXP shows failed for the "Update System Image" task on the timeline.
CVO itself has upgraded successfully.
There is one qtree name in multi-byte characters.

Error example from server.log:

2023-08-09 09:32:34,026 UTC INFO  [Update System Image           ] [4b8bb369-04ca-4b74-9bc3-47eeae9e53e3] [6ZenWh8U95   ] [CommuFS Admin  ] (oncloud-akka.actor.default-dispatcher-791) [AzureNonDisruptiveHaUpdateExecutor:87] Updating volumes qtree (xxx,xxx,xxx) oplock value to false

2023-08-09 10:38:47,449 UTC INFO  [Update System Image           ] [4b8bb369-04ca-4b74-9bc3-47eeae9e53e3] [6ZenWh8U95   ] [CommuFS Admin  ] (oncloud-akka.actor.default-dispatcher-1865) [KinesisClient:88] Failed record:audit_stream_production,{"auditRecord":{"errorMessage":"Timeout reached when connecting to remote API","actionParameters":"{\"qtreeName\":\"xxxx\",\"volumeName\":\"xxxx\",\"svmName\":\"svm_xxxxx\",\"enableOplock\":true,\"_cluster\":\"xx.xxx.xx.xx,xx.xx.xx.xx\",\"_failure\":\"Timeout reached when connecting to remote API\"}","date":1691577522370,"status":"Failed","actionName":"Modify Qtree"