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BlueXP prompts to create a new organization when an existing BlueXP user logs in

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bluexp
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Applies to

  • BlueXP
  • Zscaler

Issue

  • BlueXP prompts to create a new organization when an existing BlueXP user logs in. Please see below image for reference :
clipboard_e1aca2874fc70186ed600927373fd86e8.png
 
  • Attempts to create a new organisation or navigating around on BlueXP GUI fails with below error :
Sorry, you don't have permission to visit this site. </td></tr> <tr><td class="hr"><hr></td></tr> <tr><td class="eu_co"> <b>Website Content blocked by Organization.</b> </td></tr> <tr><td class="eu_co rsn"> Not allowed to access this file
type </td></tr> <tr><td class="eu_co"> You tried to visit:<div class="eu_l"><ahref="https://api.bluexp.netapp.com/v1/management/organizations">https://api.bluexp.netapp.com/v1/management/
organizations</a></div> </td></tr><tr> <td class="hr"><hr></td> </tr> <tr><td class="eu_co fo"> Need help? Contact our support team at <a href="mailto:xxxxx@yyyyyy.com">xxxxx@yyyyyy.com</a> </td></tr> <tr><td class="eu_co st"> <span class="s_img"></span> Your organization has selected Zscaler to protect you from internet threats. </td></tr> </tbody></table> <!--/locale en_US--> </td></tr> </tbody></table> </div> </div> </body></html> <!-- xxxxx xx xxxxxxx https://api.bluexp.netapp.com/v1/management/organizations -->

 

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