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BlueXP failing to load the CVO working environment in canvas with "server error"

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Category:
cloud-manager
Specialty:
bluexp
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Applies to

  • BlueXP
  • Cloud Volumes ONTAP (CVO)

Issue

  • BlueXP GUI error when switching the connector : 
    The tab or service has unexpectedly crashed.
    Error printed to console.
    If the error recurs please contact Support.

clipboard_e42fa0929523288b8c823acb0162cd5a4.png

  • CVO(s)  managed by BlueXP connector showing as failed in Canvas with "Server error"
  • When trying to access the Help (?) > Support > BlueXP Connector page, it fails to load and returns the errors below:
    "Failed To get configuration: Server Fault"
    "Failed to Fetch existing support schedule configuration: Server Fault"
    "Failed to fetch existing support configuration: Server Fault"

 

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