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NetApp Knowledge Base

Why do I see the message 'We can't find your environment' in BlueXP when navigating to Insights > Observability?

Last Updated:

Applies to

  • BlueXP
  • Cloud Manager
  • Cloud Insights (CI)
  • Cloud Volumes ONTAP (CVO)


  • BlueXP > Insights > Observability Error displayed:  We can't find your environment when accessed from
  • what does it mean?

Cloud Volumes ONTAP (CVO)


  1. Login to
  2. Go to Observability
  3. Click: Go to Cloud Insights

Netapp BlueXP

Additional Information

Alternate way to proceed to existing CI tenant from is to modify the gateway redirection URL by removing everything after /service/ as highlighted:

Netapp BlueXP



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