Why do I see the message 'We can't find your environment' in BlueXP when navigating to Insights > Observability?
Applies to
- BlueXP
- Cloud Manager
- Cloud Insights (CI)
- Cloud Volumes ONTAP (CVO)
Question
- BlueXP > Insights > Observability Error displayed:
We can't find your environmentwhen accessed from cloudmanager.netapp.com/console.bluexp.netapp.com - what does it mean?
Answer
- BlueXP > Insights > Observability navigation pathway from cloudmanager.netapp.com/console.bluexp.netapp.com takes the user to a monitoring console that is intended for monitoring Cloud Volumes ONTAP (CVO) working environments that were deployed through CloudManager and have monitoring enabled.
- If you are already monitoring your environment using Cloud Insights, use your tenant URL or go to the Cloud Insights portal to access your tenant.
- If CI was not created from Cloudmanager.netapp.com or console.bluexp.netapp.com the redirect from there will not work, it will work from bluexp.netapp.com :
- Login to https://bluexp.netapp.com
- Go to Observability
- Click: Go to Cloud Insights
Additional Information
Alternate way to proceed to existing CI tenant from cloudmanager.netapp.com/console.bluexp.netapp.com is to modify the gateway redirection URL by removing everything after /service/ as highlighted:
