Why do I see the message 'We can't find your environment' in BlueXP when navigating to Insights > Observability?

Applies to

• BlueXP
• Cloud Manager
• Cloud Insights (CI)
• Cloud Volumes ONTAP (CVO)

Question

• BlueXP > Insights > Observability Error displayed:  We can't find your environment when accessed from cloudmanager.netapp.com/console.bluexp.netapp.com
• what does it mean?

Answer

• BlueXP > Insights > Observability navigation pathway from cloudmanager.netapp.com/console.bluexp.netapp.com takes the user to a monitoring console that is intended for monitoring Cloud Volumes ONTAP (CVO) working environments that were deployed through CloudManager and have monitoring enabled.  
• If you are already monitoring your environment using Cloud Insights, use your tenant URL or go to the Cloud Insights portal to access your tenant.
• If CI was not created from Cloudmanager.netapp.com or console.bluexp.netapp.com the redirect from there will not work, it will work from bluexp.netapp.com :

1. Login to https://bluexp.netapp.com
2. Go to Observability
3. Click: Go to Cloud Insights

Additional Information

Alternate way to proceed to existing CI tenant from cloudmanager.netapp.com/console.bluexp.netapp.com is to modify the gateway redirection URL by removing everything after /service/ as highlighted: