Skip to main content
NetApp Knowledge Base

Nimble storage performance missing in Cloud Insights after upgrading Nimble firmware to 4.0

Last Updated:

Applies to

  • Cloud Insights
  • Nimble Storage on firmware 4.0+


  • After updating Nimble firmware to 4.0+, storage performance is failing for Nimble:
  • API calls return a "null" value
    • When reviewing the recordings from the Nimble array found on the Cloud Insights Acquisition Unit (AU), the following error is found:
      2023-03-02 13:49:38,526 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] [storageperformance] Nimble - Runtime exception: null
      java.lang.NullPointerException: null
          at ~[hp_nimble_rest.jar9778417344889969336.jar:?]
    • Recordings are zip files located in /opt/netapp/cloudinsights/acq/logs on the AU.
      Review the /root/log_sample.log located in the zip for the error message.
    • This can also be validated by running the following API:
      GET https://ip_or_fqdn:5392/v1/volumes/detail
    • We expect EACH volume to have an attribute with an array like:

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.