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Navigating to the support section in Cloud Insights throws error message in warning banner, "Error fetching Support Info data (502)"

Last Updated:

Applies to

Cloud Insights (CI)


  • When navigating to the Cloud Insights (CI) > Support section of Cloud Insights, a warning banner is displayed with an error message: 
    Error fetching Support Info data (502)

Cloud Insights (CI)


  • The "Cloud Insights Support" tile that is supposed to be present on that same page for standard, premium, or ver2.0 basic contracts is missing.

Figure 1. Normal, working tile Cloud Insights Support tile
Cloud Insights (CI)

Figure 2. Missing Cloud Insights Support tile, with error banner
Cloud Insights (CI)


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