Darksite On-prem BlueXP Classification installation fails with network error

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Views:: 140

Visibility:: Public

Votes:: 0

Category:: cloud-manager

Specialty:: bluexp

Last Updated:

Applies to

BlueXP
BlueXP Classification (know also as Data Sense and formerly Cloud Compliance)
Darksite Deployment

Issue

Fresh Darksite On-premises BlueXP Classification installation fails with error below:

ERROR Please check BlueXP Connector is up, allow communication from current server in ports 443,80 and 9060, and if relevant, allow outbound coomunication to Netapp services at port 443

Traceback (most recent call last):

File

"/data/onprem_installer/initiate_on_prem_install.py", line 180, in

deploy_response =

_deploy_on_prem(installer_args.account_id,

File "/data/onprem_installer/initiate_on_prem_install.py", line 116, in

_deploy_on_prem

raise Exception(f"Failed to initiate deployment with URLS: {error_desc}")

Exception: Failed to initiate

deployment with URLS: http://<connector-IP>: 500 Server Error: Internal Server Error for url:

http://<connector-IP>/account/account-DARKSITE1/providers/cloudmanager_compliance/api/v0.1/deployment/onprem,

http://<connector-IP>:9060: HTTPConnectionPool(host='<connector-IP>', port=9060): Max retries exceeded with url:

/account/account-DARKSITE1/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by

NewConnectionError(': Failed to establish a new connection: [Errno 111] Connection refused'))

Modified firewalld rules on BlueXP Connector VM