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Darksite On-prem BlueXP Classification installation fails with network error

Last Updated:

Applies to

  • BlueXP
  • BlueXP Classification (know also as Data Sense and formerly Cloud Compliance)
  • Darksite Deployment


  • Fresh Darksite On-premises BlueXP Classification installation fails with error below:
ERROR Please check BlueXP Connector is up, allow communication from current server in ports 443,80 and 9060, and if relevant, allow outbound coomunication to Netapp services at port 443
Traceback (most recent call last):
"/data/onprem_installer/", line 180, in
deploy_response =
File "/data/onprem_installer/", line 116, in
raise Exception(f"Failed to initiate deployment with URLS: {error_desc}")
Exception: Failed to initiate
deployment with URLS: http://<connector-IP>: 500 Server Error: Internal Server Error for url:
http://<connector-IP>:9060: HTTPConnectionPool(host='<connector-IP>', port=9060): Max retries exceeded with url:
/account/account-DARKSITE1/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by
NewConnectionError(': Failed to establish a new connection: [Errno 111] Connection refused'))
  • Modified firewalld rules on BlueXP Connector VM

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