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Cannot restore backup to CVO from bucket in another region

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51
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Public
Votes:
2
Category:
cloud-backup-service
Specialty:
bluexp
Last Updated:

Applies to

  • BlueXP
  • Backup and Recovery (formerly Cloud Backup Service)
  • Cloud Volumes ONTAP (CVO)
  • Microsoft Azure

Issue

When restoring a backup from one region to a CVO in another region, the following is observed in BlueXP:

2009878409 no connectivity.png
 
From ADC log:
 
[12.01.2024 20:22:04] [ERROR] [] [virtual std::pair<unsigned char *const, uint64_t> AzureObjStore::get_object_buffer(const std::string &, const std::string &, ObjStoreError &, uint64_t, uint64_t, bool)]Request failed exception. Status Code: 0, Reason Phrase: , Exception: Fail to get a new connection for: https://xxxxx.blob.core.windows.net:443. Couldn't resolve host name

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