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Cloud Volumes ONTAP Upgrade Failure - async_pkg_get_phase_failed Error

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Applies to

  • Cloud Volumes ONTAP
  • Microsoft Azure

Issue

During an upgrade of Cloud Volumes ONTAP from version 9.8 to 9.12.1.P18, the process failed with the error message `Failed to download image with status: async_pkg_get_phase_failed`. The issue was observed in the BlueXP interface.
 
Log Output:
```
 
Friday, Jul 18, 2025, 8:32 PM aznetappcl5-02 emergency monitor monitor.globalStatus.critical: Controller failover of aznetappcl5-01 is not possible: version mismatch.
 
Friday, Jul 18, 2025, 8:54 PM aznetappcl5-02 emergency monitor monitor.globalStatus.critical: This node has taken over aznetappcl5-01.
 
```

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