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UNSUPPORTED SWITCH_ALERT when Switch management IP is not visible to ONTAP

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272
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Category:
fabric-interconnect-and-management-switches
Specialty:
hw
Last Updated:

Applies to

  • Cluster Switches
  • AFF Models
  • FAS Models
  • ONTAP 9

Issue

  • UNSUPPORTED SWITCH_ALERT messages:
[Netapp01: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[Switch-01].

 

  •   ::> system health alert show -monitor cluster-switch -instance
               Node: c-bdo1-01
           Resource: c-bdo-sw2
           Severity: Major
    Indication Time: Tue Aug 03 13:58:52 2021
           Suppress: false
        Acknowledge: false
     Probable Cause: Unsupported Ethernet switch is detected.
    Possible Effect: Communication problems and network connectivity issues occur.
 Corrective Actions: Unsupported Ethernet switch "c-bdo-sw2" found. Connect a supported Ethernet switch to the network.
  • ::> system cluster-switch show

Switch                      Type               Address
Model
--------------------------- ------------------ ---------------- ---------------
switch1                   cluster-network      10.0.1.0     OTHER
     Serial Number: Unknown
      Is Monitored: false
            Reason: Invalid SNMP Settings 
  Software Version: 3.4.4.6
    Version Source: CDP/ISDP


switch2                   cluster-network      10.0.2.0     OTHER
     Serial Number: Unknown
      Is Monitored: false
            Reason: Invalid SNMP Settings
  Software Version: 3.4.4.6
    Version Source:
CDP/ISDP
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