Skip to main content
NetApp Knowledge Base

PII handling in AutoSupport data warehouse

Views:
255
Visibility:
Public
Votes:
0
Category:
not set
Specialty:
tools
Last Updated:

Applies to

AutoSupport data warehouse.

Answer

As part of NetApp’s Privacy Policy, NetApp is now concealing Personally Identifiable Information (PII) that is stored in the AutoSupport data warehouse.

 

The following elements of PII within AutoSupport telemetry are processed:

  • Username – encrypted or masked
  • Email address – always masked
  • Personal IP address – encrypted or masked
  • Personal MAC address – encrypted
  • Physical address – always masked

 

The result is that within AutoSupport the data warehouse, where an item of PII has been identified, it is obfuscated with one of the following patterns:

  • pii_encrypt/<encrypted version of the string>/pii_encrypt
  • pii_mask/XXXXXX/pii_mask

 

There are a very small number of use cases within NetApp that require viewing this information in plaintext.

  • Where an element of PII is required for one of those cases, it is encrypted (pii_encrypt).
  • Otherwise, it is masked, irreversibly (pii_mask). 
  • This approach allows NetApp to validate and track all requests to access this information, ensuring that its distribution is controlled and destroyed after use.

The only use case that has been identified so far for this information in plaintext is forensic data breach analysis. 

Additional Information

additionalInformation_text

 

 

******************************************************* *******************************************************