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NetApp Knowledge Base

How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not boot

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333
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Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • AutoSupport
  • ONTAP 9

Description

When performing an onsite FRU replacement an engineer is instructed via NetApp documentation to gather prerequisite information from the system prior to proceeding with the part replacement.  If the system (typically a motherboard) will not boot at all, that makes gathering that information onsite impossible.  This article provides an alternative of using AutoSupport sections to show the same detail of the commands that would have been run onsite. 

Note:  Ensure you are using the most current weekly or full AutoSupport and confirm with the customer no changes had been made after that AutoSupport was collected.

 

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