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NetApp Knowledgebase

How does NetApp ensure the integrity of data on returned disks?

Applies to

Disk Drives


While handling Return Merchandise Authorization (RMA) disks:
  • NetApp has established procedures for the management of Hard Disk Drives returned through the RMA process from the point of shipment through testing, overwriting, and final disposition.
  • At no point in this process do any NetApp or NetApp-Contracted personnel access customer data residing on a returned drive.

Additional Information

For more information regarding this process, please refer the Hard Disk Drive RMA & Data Overwriting Process page.