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Attempt to log in to DWH reporting portal fails with error: "DPR-GTY-5003" or "CAM-CRP-1064 Unable to process the PKCS #7" or "CAM-CRP-1093 Unable to read the contents of the keystore"

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Applies to

  • DWH Version 7.0.x
  • DWH Version 7.1.1
  • DWH Version 7.1.2
  • DWH Version 7.2.0

Issue

An attempt to log in to the DWH reporting portal fails with Invalid credentials error and the following error in the logs:

CAM-CRP-1064 Unable to process the PKCS #7
-OR -
CAM-CRP-1093 Unable to read the contents of the keystore


When restarting the Cognos services from IBM Cognos Configuration Window, the PKCS / Certificate key errors are reported:

[ ERROR ]
--------------------------------------------------------
CAM-CRP-1093 Unable to read the contents of the keystore '.../Program Files/SANscreen/cognos/c10_64/configuration/csk\jCSKKeystore'. Reason: java.io.IOException: com.sun.crypto.provider.SealedObjectForKeyProtector
--------------------------------------------------------

CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to read the contents of the keystore '.../Program Files/SANscreen/cognos/c10_64/configuration/csk\jCSKKeystore'. Reason: java.io.IOException: com.sun.crypto.provider.SealedObjectForKeyProtector
--------------------------------------------------------

DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>CM-CFG-5084 An error occurred while reading the startup configuration file.</messageString></message></messages>    problem starting handler ContentManagerLifecycleHandlerCM-CFG-5084 An error occurred while reading the startup configuration file. java.lang.RuntimeException: CM-CFG-5084 An error occurred while reading the startup configuration file.           at com.cognos.cm.server.ConfigurationFactory.getConfig(ConfigurationFactory.java:59)     at com.cognos.cm.server.CMServlet.<init>(CMServlet.java:224)

 

 

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