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NetApp Knowledge Base

The Storage appliance link down on network port alert does not clear

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Category:
storagegrid
Specialty:
esg
Last Updated:

Applies to

  • StorageGRID 11.5
  • StorageGRID SG1000
  • StorageGRID SG6000
  • StorageGRID SG5700

Issue

  • There is some network issue related to this alert network HIC port.
  • After the network issue recovery, the affected port is Up from the GUI.

Grid20220316.jpg

  • But the Storage appliance link down on network port alert is still there.

Grid2022031601.jpg

  • Run the cat /sys/class/net/hic*/carrier command, the status is 0 from the impaired Node.

Grid2022031602.jpg

  • Run the ip addr show command, the affected port is DOWN from the impaired Node.

#ip addr show

......
4: hic1: <BROADCAST,MULTICAST,SLAVE,UP,LOWER_UP> mtu 1500 qdisc mq master bond1 state UP group default qlen 1000
    link/ether d0:39:ea:13:a6:db brd ff:ff:ff:ff:ff:ff
5: hic2: <NO-CARRIER,BROADCAST,MULTICAST,SLAVE,UP> mtu 1500 qdisc mq master bond0 state DOWN group default qlen 1000
    link/ether d0:39:ea:13:a6:dc brd ff:ff:ff:ff:ff:ff

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