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NetApp Knowledge Base

StorageGRID Commvault auxiliary data copies due to network connectivity

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Category:
storagegrid-webscale
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esg
Last Updated:

Applies to

  • NetApp StorageGRID
  • Commvault

Issue

  • Commvault auxiliary data copy fails
  • Commvault log

Client [abc] Application [CVD] Message Id [1375731870] RCID [0] Reservation Id [0].  Level [0] flags [0] id [0] overwrite [0] append [0] CustId[1375731868].
9876  2788  11/02 13:32:22 6809408  Scheduler  Set pending cause [Error occurred while processing chunk [58528073] in media [V_2748740], at the time of error in library [xyzw] and mount path [[abc] \\xxx\yyy$], for storage policy [] copy [2. bbb - 3rd copy to site1] MediaAgent [mediaAgentName]:  Backup Job [6772614]. Unable to setup the copy pipeline. Please check connectivity between Source MA [xxx] and Destination MA [abc].]::Client [xxx] Application [CVJobReplicatorODS] Message Id [218103946] RCID [17882989] ReservationId [0]

  • Bycast.log under /var/local/log directory

Nov  2 12:32:20 abc ADE: |12635008 1316025113 OBDR CSEN 2020-11-02T12:32:20.859237| WARNING  0231 OBDR:  Cassandra TimeoutException (Failed to execute cql: SELECT DISTINCT null_version_data FROM storagegrid.object_by_version WHERE bucket_id = '2D4679CF-4283-11EA-9507-130500BE121B' AND key = 'wwww' - Cassandra Driver Error(Read timeout):'Operation timed out - received only 9 responses.')

 

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