Skip to main content
NetApp Knowledge Base

StorageGRID hotfix installation fails on gateway node with "Error: E: Sub-process /usr/bin/dpkg returned an error code"

Views:
403
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID 11.3.0.x hotfix install
  • Gateway node(s) with high availability (HA) configuration.

Issue

  • While applying StorageGRID hotfix, the installation fails on the gateway node(s) with the following error returned in the StorageGRID management interface (GMI):

Error: E: Sub-process /usr/bin/dpkg returned an error code (1)

  • The following error message stack can be found in the /var/local/log/gdu-server.log on the primary admin node:

Preparing to unpack .../keepalived-bycastify_11.3.0.8-20200812.0857.49736e1_all.deb ...                                      keepalived is running
dpkg: warning: subprocess old pre-removal script returned error exit status 1

dpkg: trying script from the new package instead ...
keepalived is running
dpkg: error processing archive /var/local/hotfix-tmp-183183/hotfix/./keepalived-bycastify_11.3.0.8-20200812.0857.49736e1_all.deb (--unpack):
 subprocess new pre-removal script returned error exit status 1
Preparing to unpack .../nginx-gw_11.3.0.8-20200812.0857.49736e1_amd64.deb ...
Unpacking nginx-gw (11.3.0.8-20200812.0857.49736e1) over (11.3.0-20191001.0017.4b56d62) ...
Preparing to unpack .../sudo_1.8.19p1-2.1+deb9u2_amd64.deb ...
Unpacking sudo (1.8.19p1-2.1+deb9u2) over (1.8.19p1-2.1) ...
Preparing to unpack .../tcpdump_4.9.3-1~deb9u1_amd64.deb ...
Unpacking tcpdump (4.9.3-1~deb9u1) over (4.9.2-1~deb9u1) ...
Errors were encountered while processing:
 /var/local/hotfix-tmp-183183/hotfix/./keepalived-bycastify_11.3.0.8-20200812.0857.49736e1_all.deb
W: --force-yes is deprecated, use one of the options starting with --allow instead.
E: Sub-process /usr/bin/dpkg returned an error code (1)
E, [2020-09-14T18:18:40.608072 #2218] ERROR -- gdu-server: E: Sub-process /usr/bin/dpkg returned an error code (1) (Bycast::Tasks::GduServer::ApplyHotfix::Error)
E, [2020-09-14T18:18:40.608140 #2218] ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/apply-hotfix.rb:229:in `install'
E, [2020-09-14T18:18:40.608160 #2218] ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/apply-hotfix.rb:81:in `apply_to_node'
E, [2020-09-14T18:18:40.608174 #2218] ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/apply-hotfix.rb:69:in `block in apply_to_other_nodes'
E, [2020-09-14T18:18:40.608196 #2218] ERROR -- gdu-server: Failed to apply hotfix to gatewaynode1: E: Sub-process /usr/bin/dpkg returned an error code (1)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device