StorageGRID hotfix installation fails on gateway node with "Error: E: Sub-process /usr/bin/dpkg returned an error code"

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Category:: storagegrid

Specialty:: sgrid

Last Updated:

Applies to

StorageGRID 11.3.0.x hotfix install
Gateway node(s) with high availability (HA) configuration.

Issue

While applying StorageGRID hotfix, the installation fails on the gateway node(s) with the following error returned in the StorageGRID management interface (GMI):

Error: E: Sub-process /usr/bin/dpkg returned an error code (1)

The following error message stack can be found in the /var/local/log/gdu-server.log on the primary admin node:

Preparing to unpack .../keepalived-bycastify_11.3.0.8-20200812.0857.49736e1_all.deb ... keepalived is running dpkg: warning: subprocess old pre-removal script returned error exit status 1 dpkg: trying script from the new package instead ... keepalived is running dpkg: error processing archive /var/local/hotfix-tmp-183183/hotfix/./keepalived-bycastify_11.3.0.8-20200812.0857.49736e1_all.deb (--unpack): subprocess new pre-removal script returned error exit status 1 Preparing to unpack .../nginx-gw_11.3.0.8-20200812.0857.49736e1_amd64.deb ... Unpacking nginx-gw (11.3.0.8-20200812.0857.49736e1) over (11.3.0-20191001.0017.4b56d62) ... Preparing to unpack .../sudo_1.8.19p1-2.1+deb9u2_amd64.deb ... Unpacking sudo (1.8.19p1-2.1+deb9u2) over (1.8.19p1-2.1) ... Preparing to unpack .../tcpdump_4.9.3-1~deb9u1_amd64.deb ... Unpacking tcpdump (4.9.3-1~deb9u1) over (4.9.2-1~deb9u1) ... Errors were encountered while processing: /var/local/hotfix-tmp-183183/hotfix/./keepalived-bycastify_11.3.0.8-20200812.0857.49736e1_all.deb W: --force-yes is deprecated, use one of the options starting with --allow instead. E: Sub-process /usr/bin/dpkg returned an error code (1) E, [2020-09-14T18:18:40.608072 #2218] ERROR -- gdu-server: E: Sub-process /usr/bin/dpkg returned an error code (1) (Bycast::Tasks::GduServer::ApplyHotfix::Error) E, [2020-09-14T18:18:40.608140 #2218] ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/apply-hotfix.rb:229:in `install' E, [2020-09-14T18:18:40.608160 #2218] ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/apply-hotfix.rb:81:in `apply_to_node' E, [2020-09-14T18:18:40.608174 #2218] ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/apply-hotfix.rb:69:in `block in apply_to_other_nodes' E, [2020-09-14T18:18:40.608196 #2218] ERROR -- gdu-server: Failed to apply hotfix to gatewaynode1: E: Sub-process /usr/bin/dpkg returned an error code (1)