StorageGRID E-Series Controller Firmware Upgrade Stalls "Storage controller OS does not support SANtricity OS upgrade"
Applies to
StorageGRID 11.4 and above
Issue
When upgrading SANtricity controller firmware via the StorageGRID GUI it fails with the error message:
- GUI Error:
- Error: Fatal installation failure - SANtricity OS staging failed with: Failed. Storage controller OS does not support SANtricity OS upgrade due to a software issue. Contact Customer technical support.
gdu-server.log
Error:I, [2020-11-12T23:14:39.459123 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
I, [2020-11-12T23:14:39.533166 #23131] INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.60.2R1_280x_5f10a26f.dlp localhost 2>&1'` on NODE_NAME
I, [2020-11-12T23:14:40.931587 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
I, [2020-11-12T23:14:40.931670 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS.
I, [2020-11-12T23:14:40.931709 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS on NODE_NAME
I, [2020-11-12T23:14:41.081520 #23131] INFO -- gdu-server: ERROR -- Invalidating staged firmware failed due to AUTH failure. This version of Santricity OS does not support upgrade over UTM.