Skip to main content
NetApp Knowledge Base

StorageGRID Appliance stuck in "Rebooting" status when upgrading SANtricity OS through Grid Manager

  1. Last updated
  2. Save as PDF
Views:
347
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID 11.4+
  • SANtricity OS
  • StorageGRID Appliance (SG1000/SG6000/SG5600/SG5700)

Issue

While using the Grid Manager to upgrade SANtricity OS on a StorageGRID Appliance (SGA), the upgrade status gets stuck at "Rebooting" for over one hour. Both SANtricity controllers show the upgraded version of SANtricity OS and are optimal. The SGA is still grayed out in Grid Manager and shows "Administratively Down".

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.