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StorageGRID Appliance Unresponsive with compute controller showing HE

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Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp SG5700
  • NetApp E2800
  • NetApp StorageGRID

Issue

SG5760 StorageGRID Appliance Unresponsive with compute controller showing BOOT CODE = HE and storage controller showing "99".
3 nodes cluster of SG5760 boot failure after power off, booting code stuck showing "HE" for all 3 nodes, admin node stuck in boot and cannot login (as follow screenshot). Admin node and gateway node are installed in vSphere.
admin-web.jpg
 
Reboot storage node 1,2,3. Storage nodes: 01 and 03 boot to the StrorageGRID Appliance Installer (Maintenance Mode, BOOT CODE = HO). 
The StorageGRID Appliance node 02 Unresponsive with compute controller showing "HE" and storage controller showing "99".
For the storage node 02, cannotnot be accessed by installer page. and also, cannot ssh to it.

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