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StorageGRID 11.2 failing range read operations for smaller objects and Commvault timing out

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Category:
storagegrid
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sgrid
Last Updated:

Applies to

  • StorageGRID 11.2.0.0
  • Commvault CloudTest Tool

Issue

  • Commvault read for objects with StorageGRID failing for smaller objects.
  • CloudTest Tool from Commvault shows below error

19184 38f0  07/13 10:03:17 ### 0000: GET <bucket name/filepath>
19184 38f0  07/13 10:03:17 ### 006d: Host: <FQDN>
19184 38f0  07/13 10:03:17 ### 00a0: User-Agent: APN/1.0 CVLT/1.1 CVRF/2.0
19184 38f0  07/13 10:03:17 ### 00c7: Accept: */*
19184 38f0  07/13 10:03:17 ### 00d4: Range: bytes=0-129954

19184 38f0  07/13 10:03:47 ### == cURL Info: Operation too slow. Less than 1 bytes/sec transferred the last 30 seconds
19184 38f0  07/13 10:03:47 ### == cURL Info: Closing connection 0

19184 38f0  07/13 10:03:47 ### CURL error, CURLcode= 28, Timeout was reached
19184 38f0  07/13 10:03:47 ### Curl Error: 28, GET https://file path
19184 38f0  07/13 10:03:47 ### retryable error [44038], retry = 2, sleep for 6 second(s)

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