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NTP not locked reported against all nodes in a NetApp StorageGRID

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327
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

NetApp StorageGRID

Issue

  •  All nodes in a grid are reporting NTP is not locked
  • Even with both NTP sources back online we were unable to talk properly to them for the information needed for NetApp StorageGRID node time sync
  • Pings are successful to the NTP sources; however no information is syncing
  • Check the NTP time offset and jitter with the following command. Note that all output is 0's and the IP's are replaced with "init"
ntpq -p
     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
-00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
+00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
*00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
-00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
-00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
-00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
-00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000
+00.00.00.00     init             0 u   0    0   0      0.000    0.000   0.000

 
  • ntpdc commands to retrieve information from the NTP server time out
  • Syncing the NTP clocks using ntpd -q produces no changes to the offset and jitter when running the command

 

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