StorageGRID and Commvault report timeout errors

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Category:: storagegrid

Specialty:: sgrid

Last Updated:

Applies to

NetApp StorageGRID 11.4
Commvault 11

Issue

Commvault reports timeout errors during a backup:

32967 875b 01/18 11:27:24 46374892 SERVICE [58827788/0/0 ] Received CVMA_MAGNETIC_INITVOL_REQ.

32967 80ee 01/18 11:27:27 46374892 CVMAWorker::HandleWebStorageCreateDirRequest [58827788/0/0 ] Created new Volume Folder for Web Storage MountPath. REMOTE STORAGE PATH = poc-worm/095XWU_12.31.2020_09.28/CV_MAGNETIC/V_13102055, Device TYPE ID 206, Mount Path Folder Status 1.

32967 1f48 01/18 11:28:02 ######## [DEVICE_IO] CURL error, CURLcode= 28

32967 1f48 01/18 11:28:02 ######## [DEVICE_IO] retryable error [44038], retry = 0, sleep for 1 second(s)

32967 1f48 01/18 11:28:45 ######## [DEVICE_IO] CURL error, CURLcode= 28

32967 1f48 01/18 11:28:45 ######## [DEVICE_IO] retryable error [44038], retry = 1, sleep

for 3 second(s)

32967 1f48 01/18 11:29:26 ######## [DEVICE_IO] CURL error, CURLcode= 28

32967 1f48 01/18 11:29:26 ######## [DEVICE_IO] retryable error [44038], retry = 2, sleep for 6 second(s)

32967 1f48 01/18 11:30:11 ######## [DEVICE_IO] CURL error, CURLcode= 28

32967 1f48 01/18 11:30:11 ######## [DEVICE_IO] retryable error [44038], retry = 3, sleep for 11 second(s)

32967 1f48 01/18 11:31:00 ######## [DEVICE_IO] CURL error, CURLcode= 28

32967 1f48 01/18 11:31:00 ######## [DEVICE_IO] retryable error [44038], retry = 4, sleep for 19 second(s)

StorageGRID reports in bycast.log:

Jan 18 10:41:24 SGWS3002 ADE: |12850359 0000000000 ---- ---- 2021-01-18T10:41:24.950947| NOTICE 1401 HFCS: Connection 1610966172702761/10.139.85.16:60278 (---OC----): Closing: read: Connection reset by peer

Jan 18 10:41:24 SGWS3002 ADE: |12850359 1168185510 HTSM HTOC 2021-01-18T10:41:24.950971| NOTICE 0706 HTSM: Connection 1610966172702761/10.139.85.16 PUT /poc-worm/095XWU_12.31.2020_09.28/CV_MAGNETIC/V_13102055/MEDIA_LABEL.FOLDER/0 (child: {1168185511@12850359}/DEQ[+B++:0|0(0/2/4)]ENQ[+++B:0|0(0/2/4)], -K-----): Network read error: end of stream