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Hybrid Cloud Control login hangs at https://<mNodeIP>/hcc/auth-callback

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Category:
netapp-hci
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hci
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Applies to

  • NetApp HCI
  • NetApp Hybrid Cloud Control
  • Management services 2.X.X.X

Issue

In management services 2.16 and above:

  • Can't open HCC - page appears blank
  • Accessing https://mnode/hcc redirects to: 

https://<mNodeIP>/hcc/auth-callback?code=8G9oAyFQsjOHYPknIfVc9Oo5fRgPcQFnMyD9CrLfpww&scope=openid%20profile%20element_api%20mnode_api:r%20mnode_api:w%20mnode_upgrade_orchestrator:r%20mnode_upgrade_orchestrator:w%20tm:r%20tm:d&state=3b74c9a4fb5e4e8295f18d1dcc0efe10&session_state=lW0B_FRoRjD4DYTElR4HMs9MhUln2O-i7m9VGjFbj5c.Nwxw1X4dvzI7yTa6ExHCVA

  • Unresponsive SSH connection to mNode
  • Unresponsive mNode on remote console
  • CPU spikes are seen under the mNode VM in the vCenter Performance tab
  • Management node containers services restart repeatedly

To confirm docker container service restart consult Additional Information

Management Service 2.15.X.X and below:

  • https://mnode/hcc is accessible
  • Error message accessing HCC page

One or more vCenter instances cannot be reached, causing some information to be unavailable

  • Under Nodes - Compute tab, error message :

Unable to retrieve information for the following X clusters: <cluster id>

2021-02-26 16_09_55-HCC.png

 

 

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