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NetApp Knowledge Base

HCI NDE fails with "The vcenter server is not valid" error when trying to add storage or compute node

Last Updated:

Applies to

  • NetApp HCI 1.3 - 1.5
  • HCI Storage Element OS 
  • HCI Deployment Engine/Monitoring Agent


When expanding a NetApp HCI system with NDE and trying to add one compute node to the existing cluster, you may experience a failure with the "The vCenter Server is not valid" error being generated during the phase when compute nodes are added to the initial ESXi cluster.

The logs report the following: 
2019-01-08T15:11:33.758263Z | 24027 | 1086178002 | MainProcess-MainThread | management:198 | DEBUG | current_ver=6.5.0 minimum 6.0 version= minimum 6.5 version= 
2019-01-08T15:11:34.097206Z | 24027 | 1086178340 | MainProcess-MainThread | app:1560 | ERROR | Exception on /api/2/en_US/nde/auth/vcenter-connection [POST] 
Traceback (most recent call last): 
  File "site-packages/flask/", line 1612, in full_dispatch_request 
  File "site-packages/flask/", line 1598, in dispatch_request 
  File "site-packages/flask_restplus/", line 313, in wrapper 
  File "site-packages/flask/", line 84, in view 
  File "site-packages/flask_restplus/", line 44, in dispatch_request 
  File "sfprime/scale/", line 296, in decorator 
  File "sfprime/nde/", line 417, in post 
  File "sfprime/vmware/", line 172, in verify_license 
  File "sfprime/vmware/", line 1169, in verify_vcenter_license 
  File "sfprime/vmware/", line 1263, in verify_active 
  File "sfprime/vmware/", line 1232, in expiration 
  File "sfprime/vmware/", line 1253, in __getitem__ 
KeyError: 'expirationDate not found' 

Concurrently, vCenter will show the license as present in the Licenses tab but with "Never" in the "Expiration" column.


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