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NetApp Knowledge Base

HCC displays 'Upgrade Error' status during compute node firmware upgrade, yet the nodes upgrade successfully

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hci
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Applies to

  • Hybrid Cloud Control (HCC)
  • NetApp HCI
  • H series compute nodes
  • Element Management Node (mNode)
  • Management Services version 2.19.48
  • Compute firmware bundle 2.146.2

Issue

When upgrading compute node firmware in HCC, HCC displays a red banner with the error message: "An error has occurred during upgrade".

At the same time, the Status field in the Compute Firmware tab shows Upgrade Error:

HCC_firmware_upgrade_error.png

 

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