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H410S node reports offline and is not reachable by ping

H410S node reports offline and is not reachable by ping

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Category:: h-series

Specialty:: hci

Last Updated:

Applies to

NetApp H-series 2x4 storage nodes:
- H410S
- H300S (deprecated)
- H500S (deprecated)
- H700S (deprecated)
Baseboard Management Controller (BMC)

Issue

One H410S node reports offline in the Element Web UI and attempts to reach it by ping time out
Node BMC is accessible
- The TUI screen is showing via the console of IPMI, but the console is unresponsive
The IPMI event log shows the following record:
- (From the IPMI webpage, Server Health->Health Event Log):

6 8/31/2020 9:32 VDIMMEF Voltage Lower Critical - Going Low - Assertion 7 8/31/2020 9:32 VDIMMEF Voltage Lower Non-Recoverable - Going Low - Assertion