"CPLD Flashing Failed" occurs during upgrade due to ipmitool failure

Applies to

• H610S
• NetApp Element software upgrade from 11.7 or earlier to 11.8 or later

Issue

• FirmwareAbort occurs during H610S upgrade.

Example:

2020-11-04 02:08:17: Firmware 47%: Flashing firmware
2020-11-04 02:08:17: Warning: This step may take up to 30 minutes to complete. Do not interrupt the upgrade or power cycle the storage node during this step. Doing so may make the storage node unusable
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2020-11-04 04:00:06: FirmwareAbort 47%: [UnhandledError pid=6719 cmd=return ${rc}]

• The output of the VGA console reports the error like below.

Example:

[2020-11-04T03:55:03Z] Failed cmd=("ipmitool" "bmc" "info") timeout="10s" exit_codes=("124" "124" "124" "124"
...

[2020-11-04T03:57:21Z] CPLD Flashing Failed!

[2020-11-04T03:57:26Z] [UnhandledError pid=6719 cmd=return ${rc}]
 :: sfrtfi_firmware.sh:1843 | firmware_chassis_flash
 :: sfrtfi_firmware.sh:1918 | check_firmware
 :: init:142 | main

• The node becomes power off.