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How to request part shipment for memory replacements

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Applies to

  • ActiveIQ
  • ASUP

Description

This email is to inform you that an ActiveIQ auto-generated case was opened for a potential hardware failure or issue that has been detected.

The part causing the issue has been identified as <PartNumber>.

As a Warranty customer, in order to have the part shipped, you are required to log onto the NetApp Support Site, locate this newly created case, and follow instructions per this KB: ActiveIQ Case: How to request part shipment with warranty entitlement. If you are unable to locate your case, create a new technical case on the NetApp Support Site to request the part replacement.

In future, if you would like these types of cases to be worked automatically by NetApp Technical Support, contact your Sales representative and upgrade to the SupportEdge Advisor or the SupportEdge Expert entitlement. Use one of the following methods to contact the proper NetApp representative who can assist you.

 

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