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How to escalate a NetApp Technical Support Case

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Applies to

NetApp Technical Support

Description

If you are not completely satisfied with how your technical support case is progressing, select one of the following options below to escalate your case to a NetApp Support Duty Manager. 

Procedure

Critical escalation issues

Call NetApp Support and select prompt to engage with the Duty Manager.

  • US and Canada: +1 888 463 8277
  • EMEA and Europe: +800 44 638277
  • Asia and Pacific: +800 800 80 800

Non-critical escalation issues

  • On mysupport.netapp.com, click on Escalate this case to the Duty Manager to send an email to the Duty Manager
  • On mysupport.netapp.com, click on Chat about Escalating this case to chat* with the Duty Manager

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*Secure customers MUST submit an escalation request via online case or phone. Escalating via chat is not an option for Secure customers given the level of security required for these customers 

 

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