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NetApp Knowledge Base

Active IQ reports "blockServiceUnhealthy" and drive becomes to available

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Category:
solidfire-chassis
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp SolidFire storage nodes
  • NetApp HCI storage nodes

Issue

NetApp SolidFire Active IQ reports the following messages:

  • blockServiceUnhealthy The SolidFire Application cannot communicate with a Block Service. If this condition persists Double Helix will relocate a second copy of the data to another drive. This message will clear when communication is reestablished or the data has been relocated.
  • driveAvailable  Node ID 7 has 1 available drive(s).
  • iEEvent entry at the time of the issue with a similar output can be found in Events
    • { "throwFile": "shared/BasicFile.cpp", "throwFunction": "size_t solidfire::BasicFile::ReadRaw(uint8_t*, off_t, size_t, solidfire::AllowReadTruncation)", "throwLine": 272, "whatString": "/dev/sdf: No data available", "exceptionCode": "xFileReadFailed", "currentStack": "", "streamDetails": 1 }

 

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