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AutoSupport delivery fails with Message:Unknown host in delivery URL is configured java.net.UnknownHostException

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Visibility:
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Votes:
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Category:
e-series-santricity-management-software
Specialty:
san
Last Updated:

Applies to

  • NetApp E5700 hybrid flash system
  • SANtricity 11.50

Issue

AutoSupport delivery fails when configured with a delivery method of HTTP and HTTPS. Upon test, the following error message is reported:

"Message:Unknown host in delivery URL is configured" and an exception java.net.UnknownHostException: support.netapp.com: Name or service not known

Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-a Event Error Code:
Event occurred: Wed, 13 Jun 2018 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway  https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location: 

6/14/18 03:26:49 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array: XXXXXX, SAID:XXXXXXXX, Chassis Serial Number:xxxxxxxxx, Thread ID:48,002, Delivery Method:HTTPS, Sequence Number:96, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured.

 

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