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NetApp Knowledge Base

System health alert reports Service Processor is not properly configured

Last Updated:

Applies to

  • Clustered Data ONTAP
  • FAS/AFF Models


  • "system health alert show" reports about improper configuration like the following:

Cluster::> system health alert show
               Node: Cluster-01
           Resource: SP Config
           Severity: Major
    Indication Time: Fri Apr 17 09:17:32 2020
           Suppress: false
        Acknowledge: false
     Probable Cause: Service Processor is not properly configured.
    Possible Effect: You might not be able to use the Service Processor to
                     remotely access, monitor, and troubleshoot your
                     storage system.
 Corrective Actions: 1. Use the "system service-processor network modify" command to configure the network interface of the Service Processor.
                     2. Use the "system service-processor image modify -node Cluster-01 -autoupdate true" to configure AutoUpdate feature of the Service Processor.
                     3. Contact the technical support if the alert persists.

  • "system health subsystem show" shows degraded status for Service-Processor subsystem

Cluster::> system health subsystem show
Subsystem         Health
----------------- ------------------
SAS-connect       ok
Environment       ok
Memory            ok
Service-Processor degraded
Switch-Health     ok
CIFS-NDO          ok
Motherboard       ok
IO                ok
MetroCluster      ok
MetroCluster_Node ok
FHM-Switch        ok
FHM-Bridge        ok
SAS-connect_Cluster ok
13 entries were displayed.

  • "system controller show" shows node in degraded status

Cluster::> system controller show
Controller Name           System ID     Serial Number     Model    Status
------------------------- ------------- ----------------- -------- -----------
Cluster-01                537xxxxxx     621xxxxxxxxx      FAS2650  degraded
Cluster-02                537xxxxxx     621xxxxxxxxx      FAS2650  ok



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