Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

NETWORK INTERFACE CARD FATAL ERROR - AutoSupport Message

Views:
162
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9.1
  • Data ONTAP 8 7-mode
  • callhome.netif.fatal

Event Summary

This message occurs when Network Interface Card encountered a fatal error.

 

Validate

AutoSupport Message

HA Group Notification from Node Name (NETWORK INTERFACE CARD FATAL ERROR) WARNING

EMS Log

event log show -severity * -message-name callhome*

[Node Name: TOE-2x10G-SFP/c0a: callhome.netif.fatal.error:error]: Call home for NETWORK INTERFACE CARD FATAL ERROR.

Command Line

 system node run -node <node name> -command sysconfig 

    slot 0: Dual 10G Ethernet Controller T320E-SFP/KR
        Device Type:        CT-FE-3
        Version Number:        T3-SRAM1.1.0-BR1016-02-01-FW7.7.209-DR04
        Serial Number:        jb04050693      
        c0a MAC Address:    00:a0:98:1d:6a:a8 (Encountered Fatal Error: 6)
        c0b MAC Address:    00:a0:98:1d:6a:a9 (Encountered Fatal Error: 6)

Resolution   

  • Confirm that the adapter is enabled.
  • Check the health of the adapter cables.
  • If issue persists, please contact NetApp Technical Support and reference this article for further assistance. The solution might require a part replacement

Additional Information

N/A

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support