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40G/100G Ethernet Controller CX5 card missing and PANIC

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Applies to

  • AFF A400, C400
  • AFF-A800
  • FAS8300, FAS8700
  • X1148A: 40G/100G Ethernet Controller CX5

Issue

  • Card missing in sysconfig -a output 
  • Card "not supported" in sysconfig -ac
sysconfig: Card in slot 1 (1-15B3-1017-0) is not supported.
sysconfig: slot 3 OK: X1151A: 2p 100G Naples-100 Smart IO
sysconfig: slot 4 OK: X1148A: 40G/100G Ethernet Controller CX5
sysconfig: slot 5 OK: X1148A: 40G/100G Ethernet Controller CX5
  • Possible error on boot up
    Jul 24 07:08:29 [XXXX-01-XXXXX:netif.init.failed:ALERT]: Initialization of network interface e5a failed due to unexpected software error mlx5_core err=0xfffffff0:115.
     
  • A PANIC can be triggered by that card: 

Panic String: Uncorrectable Machine Check Error at CPU1. SKL_IIO Error: STATUS<0xbb80000000000e0b>(VALID,UC,EN,MISCV,PCC,S,AR,CORR_ERR_STATUS(0),CORR_ERR_CNT(0),MSCOD(0),MCACOD(0xe0b))MISC<0x0000000017000000>(UCR_BUS_LOG(23),UCR_DEVICE_LOG(0),UCR_FUNCTION_LOG(0),UCR_SEGMENT_LOG(0))IIO Machine Check from device(s):RPT(23,0,0):ErrSrcID(CorrSrc(0),UCorrSrc(0x1a00)), Mellanox CX5 Ethernet in slot 1 on Controller, Mellanox CX5 Ethernet in slot 1 on Controller.  in process idle: cpu1 on release 9.7P6 (C)

 

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