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DIMM error detected on NSM100 from NS224 shelf

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Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • NS224 shelf

Issue

  • The following error is reported in event logs about DIMM failure on NSM module:

[Node-01: dsa_worker3: ses.status.dimm.error:error]: NS224NSM100 (S/N SHFGBXXXXXXXX) shelf 0 on channel 0x DIMM failure for Dimm Element 8: not installed or failed. This element is on the DIMM slot 4 in the bottom shelf module (B).

cluster::> storage shelf show -instance
DIMM:
ID Mod Type Size Speed Status Location
--- --- ---- ---- ------- ------------ -------------------------------
1 A DIMM 8GB 2666Mhz normal DIMM slot 1 in the top shelf module (A)
2 A DIMM 8GB 2666Mhz normal DIMM slot 2 in the top shelf module (A)
3 A DIMM 8GB 2666Mhz normal DIMM slot 3 in the top shelf module (A)
4 A DIMM 8GB 2666Mhz normal DIMM slot 4 in the top shelf module (A)
5 B DIMM 8GB 2666Mhz normal DIMM slot 1 in the bottom shelf module (B)
6 B DIMM 8GB 2666Mhz normal DIMM slot 2 in the bottom shelf module (B)
7 B DIMM 8GB 2666Mhz normal DIMM slot 3 in the bottom shelf module (B)
8 B error DIMM slot 4 in the bottom shelf module (B)
  • From the storage show fault output, the status is reported as unknown:

cluster::> system node run -node <node> storage show fault

DIMM:
Element Status                      Status Bytes  Status Descriptions
  1 [NSM100 A]    : OK                01,00,00,00
  2 [NSM100 A]    : OK                01,00,00,00
  3 [NSM100 A]    : OK                01,00,00,00
  4 [NSM100 A]    : OK                01,00,00,00
  5 [NSM100 B]    : OK                01,00,00,00
  6 [NSM100 B]    : OK                01,00,00,00
  7 [NSM100 B]    : OK                06,00,00,00
  8 [NSM100 B]    : UNKNOWN           01,00,00,00

 

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