BMC update starts but does not complete due to an error
Applies to
- AFF A250
- FAS 27XX
Issue
- BMC firmware update is started from the ONTAP prompt:
cluster::*> system service-processor image update -node * -package BMC_FW_308-04080_15.4.zip
Note: Firmware update will need to reboot the SP on completion. If your console
connection is through the SP, it will be disconnected
Do you want to proceed with the firmware update ? {y|n}: y
SP firmware update has been successfully scheduled.
- BMC firmware update fails with the following message
cluster::> event log show -node node-01 -event sp.*
Time Node Severity Event
------------------- ---------------- ------------- ---------------------------
4/14/2022 15:45:12 node-01 ERROR sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.
4/13/2022 17:46:09 node-01 ERROR sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.
2 entries were displayed.
- The
servprocdlog shows that the update failed due to error 221:
Wed Apr 13 2022 17:45:09 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: NOTICE: Servprocd::SpUpdate: update: BMC update has been successfully triggered.
Wed Apr 13 2022 17:45:39 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: NOTICE: Servprocd::SpUpdate: monitorUpdate: Waiting for BMC update to complete. Monitor count=(0), sleep 30 seconds...
Wed Apr 13 2022 17:45:39 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: NOTICE: Servprocd::SpUpdate: lookup_bmc_updt_str: BMC update - Recoverable error.(0xdd)
Wed Apr 13 2022 17:46:09 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: NOTICE: Servprocd::SpUpdate: monitorUpdate: BMC update has failed. Last status code(221).
Wed Apr 13 2022 17:46:09 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: NOTICE: Servprocd::SpUpdate: set_bmc_state_cpmi: updated BMC status - 1.
Wed Apr 13 2022 17:46:09 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: ERR: Servprocd::SpUpdate: SpUpdateStateHandleEvent: e_sp_update_failed event received in SP_UPDATE_IN_PROGRESS state.
Wed Apr 13 2022 17:46:09 02:00 [kern_servprocd:info:5645] 0x80945a500: 0: ERR: Servprocd::SpUpdate: SpUpdateReport: SP firmware update failure has been detected.