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NETWORK INTERFACE CARD FATAL ERROR - AutoSupport Message

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Applies to

  • ONTAP 9.1
  • Data ONTAP 8 7-mode
  • callhome.netif.fatal

Event Summary

This message occurs when Network Interface Card encountered a fatal error.

 

Validate

AutoSupport Message

HA Group Notification from Node Name (NETWORK INTERFACE CARD FATAL ERROR) WARNING

EMS Log

event log show -severity * -message-name callhome*

[Node Name: TOE-2x10G-SFP/c0a: callhome.netif.fatal.error:error]: Call home for NETWORK INTERFACE CARD FATAL ERROR.

Command Line

 system node run -node <node name> -command sysconfig 

    slot 0: Dual 10G Ethernet Controller T320E-SFP/KR
        Device Type:        CT-FE-3
        Version Number:        T3-SRAM1.1.0-BR1016-02-01-FW7.7.209-DR04
        Serial Number:        jb04050693      
        c0a MAC Address:    00:a0:98:1d:6a:a8 (Encountered Fatal Error: 6)
        c0b MAC Address:    00:a0:98:1d:6a:a9 (Encountered Fatal Error: 6)

Resolution   

  • Confirm that the adapter is enabled.
  • Check the health of the adapter cables.
  • If issue persists, please contact NetApp Technical Support and reference this article for further assistance. The solution might require a part replacement

Additional Information

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