AFF A800 both NVDIMMs failed with "NVMEM battery is not present" on boot

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Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

AFF A800

Issue

AFF A800 node fails to boot, with both NVDIMMs failed and battery not present:

Loading NVDIMM0 firmware version 2.6.2.c (was 2.5.3.c)

Programming NVDIMM0 FW. This could take over 8 minutes. Please wait...

Fri Dec 11 04:59:56 2020 [nvdimm.fw.upgrade.failure:ERROR]:NVDIMM controller in slot-11 failed to upgrade firmware because it is at ARMed state or has valid data

Loading NVDIMM1 firmware version 2.6.2.c (was 2.5.3.c)

Programming NVDIMM1 FW. This could take over 8 minutes. Please wait...

Fri Dec 11 04:59:56 2020 [nvdimm.fw.upgrade.failure:ERROR]:NVDIMM controller in slot-23 failed to upgrade firmware because it is at ARMed state or has valid data

WARNING: The battery is unfit to retain data during a power

outage. This is likely because the battery is

discharged but could be due to other temporary

conditions.

When the battery is ready, the boot process will

complete and services will be engaged.

To override this delay, press 'c' followed by 'Enter'

Dec 11 05:01:59 [localhost:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.

CAUTION: Using this appliance without NVRAM

battery backup coupled with a power

failure condition CAN CAUSE DATA LOSS.

Are you sure you want to continue (y or n)? y

Dec 11 05:02:30 [localhost:nvmem.battery.notPresent:ALERT]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.

On subsequent boots, both NVDIMMs report ERROR condition:

BIOS Version: 13.5

PEI start.

CPU PEI initialization.

Wait BMC self-test result.

BMC self-test: OK.

Running full memory initialization.

DIMM F1: NVDIMM in ERROR condition (0x00000801).

DIMM M1: NVDIMM in ERROR condition (0x00000801).

Running diagnostic tests, other components pass but battery fails:

Battery: FAILED

Expect: 1 Present: 0

Unable to send RAW command (channel=0x0 netfn=0x34 lun=0x0 cmd=0x71 rsp=0xce): Command response could not be provided

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