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cshm: UnsupportedSwitch_Alert for BES-53248 switch

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Category:
fabric-interconnect-and-management-switches
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hw
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Applies to

  • BES-53248 switch
  • ONTAP 9.8

Issue

  • Cluster was upgraded from a switchless to a switched configuration
  • Differnet Cluster switches were added
  • The switch is supported by Hardware Universe
  • In the EMS-LOG-FILE section of AutoSupport:

Wed Nov 17 09:13:33 CET [Cluster6-02: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[Cluster6-sw1]

Wed Nov 17 09:33:33 CET [Cluster6-02: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchCommunityString_Alert[Cluster6-sw1]

  • system health subsystem show reports:

Cluster6::> system health subsystem show
Subsystem         Health
----------------- ------------------
Switch-Health     degraded

  • Output of system health alert show provides a probable cause

Cluster6::> system health alert show

           Node: Cluster6-01
           Resource: Cluster6-sw1
           Severity: Major
           Probable Cause: Ethernet switch "Cluster6-sw1" with IP address
                     "xx.x.xxx.xxx" is not reachable via SNMP. Incorrect
                     SNMP community string might be configured on the
                     Ethernet switch.
                        
           Node: Cluster6-01
           Resource: Cluster6-sw1
           Severity: Major
           Probable Cause: Unsupported Ethernet switch is detected.
  • The switches have the flag “cluster-network" via system switch ethernet show

Cluster6::> system switch ethernet show
    Switch                      Type               Address          Model
    --------------------------- ------------------ ---------------- ---------------
    Cluster6-sw2                cluster-network    xx.x.xxx.xxx     BES-53248
         Serial Number: 123456789
         ...    

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